IT Help Desk

Cairo, Egypt, Egypt
Full Time
IT - Zone 2
Entry Level

Responsibilities

  • Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
  • Routine maintenance of the HW and SW according to agreed plans.
  • Perform minor software and minor hardware repairs.
  • Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
  • Maintain inventory of all IT equipment.
  • Handle all documentation for hardware and software, maintenance and problem resolutions.
  • Properly escalate unresolved queries to the next level of support or external consultant.
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Maintain network servers such as file servers, AD, Print server....etc
  • Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

BC. S in Computer Science or a related discipline
Experience:3-6 Years’ experience
Excellent usage of Google Suite 
Knowledge in active directory is a MUST
Perfect English Language is a MUST
Knowledge in networking (VPN, virtualization, and firewall) “Mandatory”
Knowledge in switches and routers “Mandatory”
Knowledge in servers and storage (Dell, HP, IBM …. etc)
Knowledge in VMware
CCNA & MCSE knowledge
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